Job Description
Join our award-winning customer support team as a Customer Support Trainee in Jersey City, NJ! We're urgently seeking motivated individuals ready to launch their careers in customer service with comprehensive paid training. At Nexus Solutions Inc., you'll gain hands-on experience supporting our SaaS clients while developing critical communication and problem-solving skills. This full-time role offers competitive benefits, growth opportunities, and a collaborative environment where your contributions make an immediate impact.
What We Offer:
- 4-week intensive paid training program
- Health/dental/vision insurance after 90 days
- 401(k) with company match
- Professional development stipend
- Hybrid work schedule (3 days office/2 days remote)
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using knowledge base and diagnostic tools
- Document customer interactions in CRM system with detailed notes
- Escalate complex cases to senior specialists with clear context
- Participate in daily team huddles and training sessions
- Maintain customer satisfaction scores above 95%
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or tech support experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional demeanor with customer-first mindset
- Authorization to work in the United States