Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! At Innovatech Solutions, we believe in nurturing talent and providing exceptional customer experiences. This fully paid training program equips you with the skills to become a top-tier support specialist in just 12 weeks. Enjoy comprehensive benefits, career growth opportunities, and a dynamic work environment in downtown Chicago. No prior experience required – we'll teach you everything you need to know!
Responsibilities
- Master company products/services through intensive hands-on training
- Develop expertise in multi-channel support (phone, email, chat)
- Resolve customer inquiries with empathy and efficiency
- Document cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Contribute to process improvement initiatives
- Meet performance metrics during and after training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and patience
- Proficiency with Windows/Mac OS and basic software
- Ability to type 40+ WPM with high accuracy
- Customer service mindset and positive attitude
- Willingness to work flexible shifts (including weekends)
- U.S. work authorization required