Job Description
Join our award-winning customer support team and launch your career in Wichita, KS! CustomerFirst Solutions is seeking passionate individuals for our Customer Support Trainee program. We provide comprehensive training and career growth opportunities in a dynamic, tech-driven environment. Our team thrives on problem-solving and building lasting customer relationships. If you're a motivated communicator with a customer-first mindset, apply today to start your journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master our product knowledge and troubleshooting systems
- Document customer interactions and track resolutions in CRM software
- Collaborate with senior team members to resolve complex issues
- Identify process improvement opportunities for customer experience
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM systems
- Ability to work flexible hours including weekends
- Valid Kansas driver's license (for occasional on-site requirements)