Job Description
Join Alaska's premier telecommunications team as a Call Center Agent! No prior experience required – we provide comprehensive training to launch your customer service career. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in Anchorage. Help Alaskans stay connected while growing your professional skills.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Must pass background check and drug screening