Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking passionate Full-Time Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern work environment with performance bonuses, comprehensive benefits, and career advancement opportunities. No weekends required!
Why Coastal Connect?
• Competitive hourly wage + monthly incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid training and certifications
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple communication channels
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity KPIs
- Collaborate with team leads to improve service standards
- Participate in ongoing training and coaching sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Virginia Beach location