Job Description
Join our dynamic team as a Customer Support Trainee in Detroit and enjoy the benefit of weekly pay! No prior experience is required—we provide comprehensive training to launch your career in customer service. As a trainee, you'll learn industry-leading support techniques while helping clients resolve inquiries with empathy and efficiency. Our Detroit-based team offers a collaborative environment, career advancement opportunities, and competitive benefits. If you're a motivated communicator ready to grow professionally, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Complete product knowledge training and certification
- Meet weekly performance metrics for response time and resolution
- Identify trends in customer feedback for process improvements
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Strong problem-solving and active listening abilities
- Customer service mindset with patience and empathy
- Reliable transportation to our Detroit office
- Flexible availability including some weekend shifts