Job Description
Join Chicago's premier customer experience team at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional service while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement in our downtown Chicago headquarters. If you thrive in fast-paced settings and value teamwork, this is your chance to make a real impact.
Responsibilities
- Handle 80+ inbound/outbound calls daily with 95%+ resolution rate
- Resolve complex customer inquiries across multiple platforms (phone, chat, email)
- Document interactions accurately in Salesforce CRM with 100% compliance
- Collaborate with tech team to escalate unresolved issues within SLAs
- Maintain 98% quality assurance scores through monthly evaluations
- Mentor new agents on communication best practices
- Contribute to process improvement initiatives
Qualifications
- 2+ years call center experience with high-volume environment
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional conflict resolution and active listening skills
- Ability to type 60+ WPM with 98% accuracy
- Strong multitasking abilities across digital channels
- Flexible availability including evenings/weekends
- Associate degree or equivalent professional certification