Job Description
Join our award-winning customer service team in Milwaukee and unlock your potential with a $2,500 sign-on bonus! At CustomerFirst Solutions, we empower agents to deliver exceptional experiences while offering competitive compensation and growth opportunities. Enjoy flexible scheduling, comprehensive benefits, and a supportive culture that values your contributions. Apply today and start your rewarding career in just 2 weeks!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service protocols
- Participate in ongoing product training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication and active listening skills
- Proficient in multitasking and navigating multiple software systems
- Ability to work flexible shifts including evenings/weekends
- Passion for problem-solving and customer advocacy