Job Description
Join our award-winning support team as a Customer Support Trainee! This full-time entry-level position offers comprehensive training to launch your career in customer service. At TechSolutions Inc., we invest in our people through mentorship programs, clear career pathways, and a collaborative work environment. Our Indianapolis headquarters features modern amenities, flexible work options, and a culture focused on growth and innovation. Perfect for recent graduates or career changers with strong communication skills and a passion for helping others.
Responsibilities
- Complete 8-week intensive training covering product knowledge, troubleshooting, and communication protocols
- Provide exceptional customer support via phone, email, and chat channels
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with senior agents to resolve complex customer issues
- Contribute to process improvement initiatives based on customer feedback
- Meet monthly performance metrics for response time and resolution rate
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to work in a fast-paced environment with shifting priorities
- Previous customer service experience (internships or volunteer work acceptable)
- Must pass background check and pre-employment assessment
- Availability to work flexible shifts including evenings and weekends