Job Description
Join Nashville's fastest-growing tech firm as a Customer Support Trainee! We're seeking passionate individuals to provide exceptional service to our expanding client base. No prior experience required – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant downtown workspace.
What We Offer:
- Comprehensive 4-week paid training program
- Health benefits after 90 days
- Performance-based quarterly bonuses
- Clear path to advancement (Team Lead, Specialist roles)
- Modern collaborative work environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM system
- Collaborate with technical team to resolve complex issues
- Maintain high customer satisfaction metrics
- Participate in daily team training sessions
- Identify process improvement opportunities
- Adhere to company SLA and compliance standards
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional written and verbal communication
- Strong problem-solving and patience
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Customer service mindset with empathy
- Must pass background check and drug screen
- Availability for rotating shifts including weekends