Job Description
Join our award-winning customer support team as a Flexible Hours Call Center Agent in Madison, WI! We're seeking empathetic professionals who thrive in dynamic environments while enjoying work-life balance through customizable scheduling. As a key player in our customer experience hub, you'll resolve inquiries, build relationships, and drive satisfaction for Fortune 500 clients.
Enjoy premium benefits including paid training, health stipends, and advancement opportunities—all while working in our state-of-the-art downtown facility with free parking. Perfect for students, parents, or anyone seeking a fulfilling role with schedule autonomy.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including CSAT, FCR, and AHT
- Collaborate with technical support teams for complex issue resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional communication skills with clear articulation
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently in remote/hybrid settings
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Passion for delivering exceptional customer experiences