Job Description
Join Nexus Solutions' award-winning customer support team with our exclusive paid training program! We're seeking motivated individuals in Charlotte, NC to launch careers in tech support without prior experience. Our 6-week paid training covers troubleshooting, communication skills, and industry tools – plus you'll earn while you learn. Enjoy comprehensive benefits, growth opportunities, and a collaborative environment in Charlotte's thriving tech hub.
Responsibilities
- Master product knowledge and troubleshooting techniques through paid training
- Resolve customer inquiries via phone, chat, and email with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Meet performance metrics for response time and resolution rates
- Identify process improvements and share feedback with the team
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and patience
- Basic computer literacy and willingness to learn new software
- Customer-focused mindset with positive attitude
- Ability to work flexible hours including evenings/weekends
- U.S. work authorization required