Job Description
Join PeakConnect Solutions' award-winning customer support team in Denver! We're seeking motivated Call Center Agents to immediately serve our Fortune 500 clients. Enjoy comprehensive training, flexible scheduling, and a supportive team environment. Work in our modern downtown Denver office with free parking and transit benefits. Perfect for career changers and customer service professionals seeking rapid advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve processes
- Document interactions accurately in Salesforce
- Participate in ongoing training sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM tools)
- Flexible availability including evenings/weekends
- Passion for helping customers
- U.S. work authorization required