Job Description
Join our award-winning customer support team in Baton Rouge! We're urgently seeking motivated Customer Support Trainees to launch their careers in a dynamic tech environment. No prior experience required – we provide comprehensive training to transform you into a customer service superstar. Enjoy competitive pay, growth opportunities, and a supportive team culture. Apply today and start your journey with one of Louisiana's top employers!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master company products/services through our intensive training program
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Meet key performance metrics (CSAT, resolution times)
- Identify trends for process improvement
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing, browsers, MS Office)
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- US work authorization required
- Residency in Baton Rouge metro area preferred