Job Description
Are you looking to launch a rewarding career in Charlotte, NC?
We are seeking a motivated and energetic Customer Service Representative to join our growing team. At Charlotte Tech Solutions, we believe in nurturing talent. We offer comprehensive on-the-job training and a supportive environment for those with little to no prior experience. If you have a positive attitude and a willingness to learn, we want to hear from you!
Why Join Us?
- Zero Experience Needed: We provide all the training you need to succeed.
- Full-Time Stability: Competitive hours with excellent benefits package.
- Career Growth: Clear pathways for advancement within the company.
Don't let a lack of experience hold you back from a great salary and a stable future. Apply today!
Responsibilities
- Greet and assist customers via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer inquiries and complaints in a timely and efficient manner.
- Process orders, returns, and exchanges accurately using our internal database.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the sales and support teams to ensure customer satisfaction.
- Stay updated on company products and services to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced office environment.
- Reliable transportation (optional, but preferred).
- A positive attitude and a passion for helping others.