Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Fresno! No experience required – we provide comprehensive training to launch your career. Enjoy a supportive environment with growth opportunities, competitive benefits, and a commitment to employee development. Perfect for motivated individuals eager to build professional skills while serving our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic account issues and escalate complex matters to senior team members
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service techniques
- Support sales initiatives by identifying customer needs and opportunities
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – comprehensive training provided
- Strong verbal and written communication skills
- Proficient with basic computer applications and typing
- Positive attitude with problem-solving aptitude
- Ability to work flexible hours including weekends
- Valid California driver's license preferred (for occasional off-site tasks)