Job Description
Launch your career with Coastal Solutions Group! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team in Long Beach. No prior experience required – we provide comprehensive training and career growth opportunities. As a vital member of our support team, you'll deliver exceptional service while developing valuable skills in communication, problem-solving, and client relationship management. Enjoy competitive pay, benefits, and a supportive work environment designed to help you thrive.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and escalation procedures
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics while maintaining service quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills with clear verbal and written abilities
- Ability to learn new technologies quickly with minimal supervision
- Customer-focused mindset with a positive attitude
- Basic computer proficiency in Windows and web applications
- Reliable transportation to our Long Beach headquarters
- Flexible schedule availability including weekends and holidays
- Passion for helping others and building relationships