Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience is needed – we provide comprehensive paid training to launch your career in customer success. Omaha Solutions Group is a rapidly growing tech support company committed to developing talent from within. Enjoy a collaborative environment, competitive benefits, and growth opportunities while serving Fortune 500 clients. If you're a motivated problem-solver with excellent communication skills, this is your chance to build a professional foundation in Omaha's thriving business district.
Responsibilities
- Delocate inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions in CRM systems while maintaining accurate case records
- Collaborate with technical teams to resolve complex customer issues
- Contribute to process improvement initiatives for enhanced customer satisfaction
- Participate in ongoing training programs to expand product knowledge
- Meet monthly performance metrics for response times and resolution rates
- Support cross-functional projects as part of your professional development
Qualifications
- No prior experience required – we train all team members
- High school diploma or equivalent (college students welcome)
- Proficient in basic computer applications (MS Office, web browsers)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional client site visits
- Must pass background check and drug screening