Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Virginia Beach! No prior experience required – we provide comprehensive training to help you succeed. Coastal Solutions Group values growth and offers competitive benefits, including health insurance and paid time off. If you're a motivated individual with excellent communication skills, apply today to become part of our award-winning customer service team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for call handling and resolution rates
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – we train motivated candidates
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work components
- Positive attitude and willingness to learn new processes
- Must be available for flexible scheduling including weekends