Job Description
Launch your career with Innovate Solutions Group! We're seeking motivated individuals for our entry-level Customer Service Specialist role in Oklahoma City. No experience necessary – we provide comprehensive training to help you succeed. Join our dynamic team and develop valuable skills while serving our diverse clientele.
What We Offer:
- Full-time schedule with competitive benefits
- Paid on-the-job training and career development
- Supportive team environment with growth opportunities
- Modern downtown office location
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet performance metrics for response times and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Valid Oklahoma driver's license (if occasional field visits required)
- Pass background check and drug screening