Job Description
Join Detroit Community Services as an Entry-Level Customer Service Specialist and launch your career in a supportive, growth-oriented environment. We're seeking motivated individuals with no prior experience to become the voice of our organization. Enjoy comprehensive training, competitive benefits, and opportunities for advancement while serving Detroit's vibrant community. This full-time role offers stability, mentorship, and a chance to develop valuable professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve routine issues and escalate complex cases to senior team members
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to a positive team environment through active participation
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude and commitment to exceptional customer experiences
- Ability to work flexible hours including occasional weekends
- Valid Michigan driver's license (for occasional off-site duties)