Job Description
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team in Lincoln, NE. We believe in empowering our employees, which is why we provide all necessary equipment (headset, laptop, and desk setup) to ensure you can focus on delivering exceptional customer experiences.
In this role, you will be the primary point of contact for our clients, handling inquiries with patience and efficiency. If you are looking for a stable, high-converting role with comprehensive benefits and a supportive environment, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer calls with a professional, empathetic, and solution-oriented approach.
- Resolve customer issues, complaints, and technical inquiries accurately and efficiently.
- Utilize CRM software to log interactions, update customer records, and track issue resolution.
- Provide accurate product information and guide customers through troubleshooting steps.
- Meet daily call volume and quality assurance standards while maintaining a high CSAT score.
- Collaborate with team leads and support staff to improve overall service delivery.
Qualifications
- High school diploma or GED is required; post-secondary education in customer service is a plus.
- Previous call center or customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal communication skills with a clear, professional phone voice.
- Strong typing speed (35+ WPM) and basic computer literacy.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Must have a reliable home office setup or be willing to work on-site (Equipment provided).