Job Description
Join Our Award-Winning Team in St. Louis! We're seeking dynamic Customer Service Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy a collaborative environment with competitive pay, comprehensive benefits, and clear career growth pathways. No nights or weekends required!
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Paid training and ongoing development
- Modern downtown St. Louis office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in CRM systems
- Maintain 95%+ customer satisfaction scores
- Meet/exceed key performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in monthly training sessions and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown St. Louis office
- Pass background check and pre-employment screen