Job Description
Join our award-winning customer service team in Baltimore and start your career with an immediate $2,500 sign-on bonus! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. No previous call center experience required—we provide paid training to set you up for success. Apply today and take the first step toward a rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Previous customer service experience preferred
- Must pass background check and drug screening