Job Description
Join Kansas City's top-rated customer service team with our comprehensive paid training program! ConnectKC Solutions is seeking motivated individuals to launch their careers in call center support. No prior experience required – we invest in your success through industry-leading training on communication skills, CRM systems, and conflict resolution. Enjoy a competitive salary with growth opportunities into team leadership and specialized roles. Our modern downtown office offers a collaborative environment with flexible scheduling options. Apply today and start your journey toward a rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing processes
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance service delivery
- Participate in ongoing training to expand product knowledge
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with problem-solving aptitude
- Basic computer proficiency with typing speed of 35+ WPM
- Commitment to maintaining confidential customer information
- Flexibility to work evenings/weekends as needed
- Valid work authorization in the United States