Job Description
Join our elite team of Customer Experience Specialists at Apex Customer Solutions and earn industry-leading compensation in Durham's thriving business district. We're seeking motivated professionals to deliver exceptional service to Fortune 500 clients with unmatched earning potential. Enjoy premium benefits, flexible scheduling, and clear advancement pathways in a state-of-the-art contact center environment.
Why Choose Apex?
• Top 10% industry compensation with performance bonuses
• Comprehensive health/dental/vision coverage
• Paid training & professional development
• Remote work options after 6 months
• Quarterly team-building events & recognition programs
Responsibilities
- Deliver premium customer support via inbound/outbound calls for high-value clients
- Resolve complex inquiries with empathy and efficiency while maintaining 95% CSAT scores
- Utilize Salesforce and Zendesk platforms to document interactions and track metrics
- Collaborate with cross-functional teams to implement process improvements
- Meet/exceed KPIs: 25+ calls/day, <30s AHT, 90%+ first-call resolution
- Participate in bi-weekly coaching sessions and skill development workshops
Qualifications
- Minimum 2 years high-volume call center experience with verifiable performance metrics
- Proven track record of exceeding sales/service targets in B2B environments
- Advanced proficiency in CRM platforms (Salesforce/HubSpot preferred)
- Exceptional conflict resolution skills with high-stakes clientele
- Ability to work flexible shifts including evenings/weekends during peak seasons
- Associate degree or equivalent professional certification
- Fluent English with clear articulate communication style