Job Description
Join our award-winning customer service team at CustomerConnect Solutions, where we empower agents to deliver exceptional experiences. We offer competitive compensation, comprehensive benefits, and clear career advancement pathways. Our modern Jersey City facility features collaborative workspaces, wellness programs, and ongoing training to help you thrive. If you're passionate about problem-solving and building customer relationships, this is your opportunity to grow with a leader in the industry.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and improve processes
- Identify upsell opportunities and cross-reference additional service needs
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in typing (40+ WPM) and basic computer applications
- Ability to multitask in fast-paced environments
- Reliable high-speed internet for remote work options
- Positive attitude and resilience under pressure