Job Description
Join our award-winning customer service team in sunny St. Petersburg, FL! We're seeking energetic Full-Time Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment in one of Florida's most vibrant cities. No cold calls – inbound customer support only!
What We Offer: Flexible scheduling, health/dental/vision insurance, 401(k) matching, paid training, career advancement paths, and team-building events. Work in our modern downtown facility with stunning waterfront views.
Responsibilities
- Handle inbound customer inquiries via phone and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce while maintaining quality standards
- Collaborate with technical support teams to escalate complex cases
- Meet/exceed KPIs including average handle time and customer satisfaction scores
- Participate in continuous improvement initiatives to enhance service quality
- Complete product certification training quarterly
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Exceptional verbal communication and active listening skills
- Proficient in multitasking with CRM software (Salesforce experience a plus)
- Type 40+ WPM with accurate data entry capabilities
- Resilience under pressure with conflict resolution expertise
- Authorized to work in the United States without sponsorship
- Spanish fluency a significant advantage