Job Description
Join Phoenix Connect Solutions as a Call Center Agent and launch your career in customer service excellence! We provide all necessary equipment – including noise-canceling headsets, ergonomic workstations, and cutting-edge software – so you can focus on delivering exceptional support. Our Phoenix-based team offers competitive pay, comprehensive benefits, and a supportive environment for growth. No equipment purchase required!
As a vital member of our client support team, you'll handle inbound/outbound calls, resolve inquiries with empathy and efficiency, and contribute to our 98% customer satisfaction rate. We value your voice and invest in your success through ongoing training and advancement opportunities.
Responsibilities
- Handle 50-60 daily calls with professionalism and product knowledge
- Resolve customer inquiries regarding billing, technical issues, and service features
- Document interactions accurately in our CRM system
- Meet/exceed quality metrics (CSAT >90%, FCRR >85%)
- Collaborate with technical teams for complex issue escalation
- Participate in weekly coaching sessions for skill development
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet access at home (for hybrid options)
- Flexibility to work evenings/weekends as needed