Job Description
Join our award-winning customer service team as a Direct Hire Call Center Agent in Portland, OR! We're seeking passionate professionals to deliver exceptional experiences to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your growth is prioritized. No nights or weekends! Apply now to start your career with a company that values your voice and dedication.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in multitasking and typing (40+ WPM)
- Strong problem-solving and conflict resolution abilities
- Ability to work in fast-paced, metrics-driven environment
- Passion for helping others and positive attitude