Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking passionate Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge base systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams for complex issue escalation
- Participate in continuous improvement initiatives
Qualifications
- 1+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; associate's preferred
- Fluent English; bilingual Spanish a plus
- Positive attitude and problem-solving mindset