Job Description
Join our award-winning customer support team and kickstart your career with comprehensive paid training! Nevada Solutions Group is seeking passionate individuals for our Customer Support Trainee program in Henderson, NV. No prior experience required – we provide all the tools and mentorship you need to succeed. Enjoy competitive pay, benefits, and a clear path to advancement in a dynamic tech environment.
Why Join Us?
- Comprehensive 8-week paid training program
- Full-time position with benefits (health/dental/vision)
- Career growth opportunities to senior roles
- Modern, collaborative workspace
- Performance-based bonuses
Responsibilities
- Master company products/services through structured training modules
- Handle customer inquiries via phone, chat, and email with empathy
- Document cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Meet performance metrics for resolution times and satisfaction
- Continuously develop product knowledge and soft skills
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing, browsers, apps)
- Positive attitude and eagerness to learn
- Ability to work flexible hours including weekends
- Customer service mindset with empathy
- Must pass background check and drug screen