Job Description
Join our award-winning customer support team as a Trainee and launch your career in one of Pittsburgh's most innovative tech hubs! We're seeking motivated individuals with a passion for problem-solving and client success. This comprehensive training program combines hands-on experience with competitive compensation and rapid advancement opportunities.
At GlobalTech Solutions, we invest in our people. You'll receive industry-leading training in our cutting-edge support systems, mentorship from senior specialists, and exposure to enterprise-level clients. Our culture celebrates growth, collaboration, and excellence—making this the perfect springboard for a rewarding career in tech support.
Responsibilities
- Master company products/services through structured onboarding and shadowing
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with senior agents to resolve complex escalations
- Identify process improvements and contribute to knowledge base updates
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions and skill development workshops
Qualifications
- Associate's degree or equivalent experience (customer service background preferred)
- Exceptional verbal/written communication skills with native fluency in English
- Proficient in Microsoft Office Suite and quick learner of new software
- Strong problem-solving abilities with analytical mindset
- Customer-centric attitude with patience and resilience under pressure
- Ability to work flexible hours including evenings/weekends as needed
- Basic familiarity with CRM systems (training provided)
- Valid work authorization in the United States