Job Description
Join our award-winning customer experience team in Philadelphia! We're seeking passionate Part-Time Call Center Agents to deliver exceptional service to clients across healthcare and technology sectors. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your voice matters. This role offers growth opportunities into senior positions while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team to identify process improvements
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent
- 6 months+ customer service/call center experience
- Strong communication and active listening skills
- Proficient with Windows applications and CRM tools
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends