Job Description
Join our award-winning customer service team in the vibrant heart of New Orleans! We're seeking passionate Call Center Agents to deliver exceptional experiences while building meaningful careers. Enjoy comprehensive benefits, career advancement opportunities, and a supportive culture that values your growth. Located in downtown New Orleans with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members and supervisors to improve service processes
- Stay updated on product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends