Job Description
Join our award-winning customer service team as a Call Center Agent in Milwaukee! We're seeking passionate individuals to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and adaptability to change
- Basic computer proficiency with typing speed of 35+ WPM
- Previous customer service experience preferred
- Must pass background check and drug screening