Job Description
Ready for a career with weekly paychecks? Join CustomerConnect Solutions as a Call Center Agent in San Jose, CA! We're seeking customer-focused professionals to deliver exceptional experiences while enjoying the stability of full-time employment with no more waiting for bi-weekly payouts.
What We Offer:
- 💰 Weekly Pay: Consistent financial stability every week
- 🏆 Competitive Compensation: $18-$28/hour ($720-$1,120 weekly)
- 📈 Growth Opportunities: Clear career path advancement
- 🛡️ Comprehensive Benefits: Health, dental, vision + 401(k)
- 🏢 Modern Workspace: Tech-equipped downtown San Jose facility
Be the voice of innovation while supporting Fortune 500 clients. If you thrive in dynamic environments and value work-life balance, apply now!
Responsibilities
- Handle 40-60 daily inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce with 99% compliance
- Meet/exceed KPIs: 85+ CSAT, <180s AHT, 95% FCR
- Collaborate with tech support teams for complex issue escalation
- Participate in weekly training for product updates and soft skills
- Identify process improvements through daily performance reviews
Qualifications
- 1+ years call center or customer service experience
- Minimum 45 WPM typing speed with 95% accuracy
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Clear, articulate communication (bilingual Spanish/English a plus)
- Ability to multitask across 3+ communication channels
- Flexible availability (including weekends/holidays)
- Reliable transportation to downtown San Jose office