Job Description
Launch Your Career in Customer Service with Us!
Apex Digital Support is currently looking for a motivated Customer Support Trainee to join our growing team in Jacksonville, FL. In this role, you will receive world-class training to master the art of client support while building a foundation for a long-term career in the tech industry.
What You Will Do:
- Handle Customer Inquiries: Assist clients via phone, email, and chat with a friendly and professional demeanor.
- Learn the Product: Master our software and services through structured training sessions.
- Troubleshoot Issues: Diagnose and resolve common technical issues for our users.
- Document Interactions: Log all support tickets and customer feedback accurately.
- Collaborate: Work closely with senior agents and team leads to improve service quality.
We are looking for individuals who are eager to learn, have a positive attitude, and want to grow with a leading company.
Responsibilities
- Provide exceptional customer service by answering questions and resolving concerns.
- Learn and utilize internal knowledge bases and CRM tools.
- Escalate complex issues to senior management when necessary.
- Maintain a positive and professional image of the company.
- Stay updated on product changes and service updates.
- Meet daily and weekly performance metrics for response time and satisfaction.
Qualifications
- High School Diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer skills and typing proficiency (40+ WPM).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and workspace (if remote/hybrid).
- Eagerness to learn new technologies and processes.