Job Description
Join our award-winning customer service team in sunny Orlando! GlobalConnect Solutions is seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Florida's tech hub. No experience? No problem – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM tools and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with technical teams for complex escalations
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Passion for helping customers achieve success