Job Description
Are you ready to launch your career with full support? We are seeking a dedicated Customer Support Trainee to join our rapidly growing team in Newark, NJ.
At Apex Communications, we believe in empowering our new hires from day one. That’s why we offer a comprehensive Equipment Provided package, including a state-of-the-art laptop, noise-canceling headset, and ergonomic desk setup, so you can focus on what matters most—solving problems and delighting customers.
You will undergo a structured training program designed to build your technical skills and customer service expertise. If you are eager to learn, communicate clearly, and want to start your professional journey in a dynamic environment, we want to hear from you.
Responsibilities
- Resolve Customer Inquiries: Assist customers via phone, email, and chat by diagnosing issues and providing effective solutions.
- Equipment Management: Properly handle and troubleshoot the technical equipment provided to ensure smooth operations.
- Documentation: Log all customer interactions and technical details accurately into the CRM system.
- Training Compliance: Actively participate in all training modules, workshops, and role-playing exercises.
- Process Improvement: Identify recurring issues and suggest improvements to support workflows.
- Customer Advocacy: Serve as the voice of the customer, ensuring their satisfaction and feedback is heard.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in a related field is a plus.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Literacy: Basic proficiency with Windows/MacOS and navigating web browsers.
- Reliability: Ability to work flexible shifts, including evenings and weekends, as needed.
- Attitude: A proactive, problem-solving mindset with a strong desire to learn.
- Experience: Previous customer service or call center experience is preferred but not mandatory.