Job Description
Join our award-winning customer service team in sunny St. Petersburg, FL! We're seeking passionate Call Center Agents to deliver exceptional support while enjoying competitive benefits and career growth opportunities. Work in a modern, collaborative environment with flexible scheduling options.
At Customer Connect Solutions, we value your growth and offer comprehensive training, performance bonuses, and advancement paths. Enjoy our downtown location near Tampa Bay with free parking and a vibrant work culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (handle time, first contact resolution)
- Collaborate with team members to share best practices
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities with empathy
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Fluent in English; bilingual Spanish a plus