Job Description
Join our award-winning customer support team as a Call Center Agent in Newark, NJ! We're seeking passionate individuals to deliver exceptional service and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 35+ WPM with computer literacy
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (English/Spanish) preferred