Job Description
Join DC Connect Solutions and start your career in customer service tomorrow! We're seeking motivated Call Center Agents to represent top-tier brands in Washington, DC. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience required – we provide paid training and rapid advancement opportunities. Apply today and begin your journey in professional customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear speaking voice
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Windows OS
- Flexibility to work evenings/weekends as needed
- Pass background check and drug screening
- Reliable transportation to downtown DC office