Job Description
Join Pacific Connect Solutions as a Direct Hire Call Center Agent in sunny San Diego! We're seeking passionate communicators to deliver exceptional customer experiences while building rewarding careers. Our modern downtown office offers collaborative workspaces, competitive benefits, and growth opportunities in a thriving tech and tourism hub. Enjoy flexible scheduling, comprehensive training, and a supportive team environment dedicated to your success. Apply today to become part of San Diego's premier customer service team!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown San Diego office
- Positive attitude with service-oriented mindset