Job Description
Are you looking to start a rewarding career in customer service? St. Petersburg Support Solutions is currently seeking enthusiastic individuals to join our dynamic team as Call Center Agents.
We are looking for self-motivated individuals who are ready to learn. We provide comprehensive paid training, so no prior experience is necessary. If you have a positive attitude and a desire to help others, we want to hear from you!
What We Offer:
- Competitive hourly pay ($16 - $18/hour)
- Health, Dental, and Vision Insurance
- Paid training and mentorship programs
- Flexible scheduling options
- Modern, air-conditioned work environment
Responsibilities
- Answer incoming customer inquiries via phone and email with a friendly, professional tone.
- Resolve customer issues and complaints efficiently while adhering to company scripts and guidelines.
- Accurately document customer interactions and account details in our CRM database.
- Provide accurate information regarding products, services, and technical support.
- Identify opportunities to assist customers and provide value-added solutions.
- Collaborate with team leads to improve call handling times and customer satisfaction scores.
Qualifications
- No prior call center or customer service experience required (Training provided).
- High school diploma or GED equivalent.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing skills (minimum 35 WPM).
- Reliable internet connection and a quiet home office space.
- Ability to work full-time hours, including weekends and holidays.