Job Description
Join our award-winning customer service team at ConnectSphere Solutions! We're seeking dynamic Call Center Agents to deliver exceptional experiences for Fortune 500 clients in Lubbock, TX. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment.
Why Work With Us?
- Weekly pay with performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- On-site gym and wellness center
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions in Salesforce CRM with 100% accuracy
- Meet/exceed KPIs including CSAT scores, AHT, and FCR
- Collaborate with tech teams to resolve complex escalations
- Participate in bi-weekly training and coaching sessions
- Maintain 95% schedule adherence and attendance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Type 35+ WPM with strong computer navigation
- Ability to work flexible shifts (evenings/weekends)
- Spanish bilingual certification highly valued
- Positive attitude and resilience under pressure