Job Description
Join our award-winning customer service team with comprehensive PAID TRAINING! No experience required – we'll equip you with the skills to succeed. Enjoy competitive pay, flexible schedules, and growth opportunities in Kansas City's thriving business district. Become a voice of innovation and join 200+ agents who've built fulfilling careers with us.
Why Choose Us?
- Full PAID training program (4 weeks)
- Health/dental/vision benefits after 90 days
- Paid time off and company matching 401k
- Performance-based quarterly bonuses
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Collaborate with team leads to improve processes
- Adhere to PCI compliance and data security protocols
- Participate in monthly skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear background check and drug screen
- Basic computer literacy (typing 25+ WPM)
- Strong verbal communication in English
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Kansas City