Job Description
Join our award-winning customer support team in Kansas City as a Part-Time Customer Support Trainee! We're seeking passionate individuals eager to build foundational skills in client relations, technical troubleshooting, and problem-solving. This entry-level role offers paid training and flexible hours, making it perfect for students or career changers. Our collaborative culture values growth and mentorship, with opportunities to advance into full-time roles after successful training completion.
Responsibilities
- Complete comprehensive paid training on CRM systems and product knowledge
- Respond to customer inquiries via email, chat, and phone with empathy and accuracy
- Document interactions using ticketing systems and maintain detailed case notes
- Collaborate with senior agents to resolve complex escalations
- Identify trends in customer feedback for continuous improvement
- Adhere to SLAs and quality assurance standards
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong written and verbal communication skills
- Patience and active listening abilities
- Ability to work independently and as part of a team
- Reliable internet connection for remote work components
- Availability for 20-25 hours/week across weekdays and weekends
- No prior experience required – training provided