Job Description
Join our award-winning customer service team in Newark, NJ! Global Solutions Inc. is seeking passionate Call Center Agents to deliver exceptional customer experiences. We offer competitive pay, comprehensive benefits, and a supportive culture that values your growth. If you thrive in dynamic environments and excel at problem-solving, this is your opportunity to launch a rewarding career with a company that invests in its people.
Our Newark facility features modern amenities, free parking, and a vibrant team atmosphere. Enjoy flexible scheduling options, paid training, and clear advancement pathways to supervisory or specialist roles. Apply today to become part of a team recognized for excellence in customer satisfaction!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT scores)
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and promote company services ethically
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Bilingual (English/Spanish) candidates strongly encouraged