Job Description
Join our award-winning customer experience team in sunny St. Petersburg, FL! We're seeking passionate Call Center Agents to deliver exceptional support while enjoying Florida's vibrant lifestyle. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive, modern environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and multitasking
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- Fluent in English; bilingual candidates encouraged